Privacy Policy

Who we are

Showspectrum is a show production brand based in Singapore, run under COAURI Group Pte. Ltd., the registered company, which is responsible for the personal data collected through this website. In this policy, "we", "us" and "our" mean COAURI Group Pte. Ltd. and its Showspectrum brand, and "you" means anyone who visits this website or contacts us through it.

If you have any question about this policy or how we handle your personal data, you can reach us at the email address at the bottom of this page.

Information we collect

When you send an enquiry through our contact form, we collect your name, your email address, your company or organisation if you choose to give it, and whatever you write in your message.

If you email us or message us on WhatsApp, we receive the details you send, such as your name, email address or phone number and the content of your message.

To protect the contact form from spam and automated abuse, it uses a security check provided by Cloudflare. When you submit the form, your IP address and basic information about your browser are passed to Cloudflare so it can confirm that the request comes from a person.

Like any website, our hosting provider automatically processes basic technical information when you visit, such as your IP address, the pages you request and the time of the request, so that the site can be delivered to you and protected against attacks.

We do not ask for, and ask you not to send us, sensitive personal data such as identity card or passport numbers, health information or financial details through this website.

Cookies

This website does not use cookies. We do not use advertising cookies, tracking cookies or analytics cookies, and we do not use any tool that follows you across other websites or builds a profile of you.

The spam check on our contact form, Cloudflare Turnstile, does not use cookies either. It checks that a form submission comes from a person without placing cookies on your device.

Because we do not use cookies, there is no cookie banner and nothing for you to accept or turn off.

How we use your information

We use the information you send us to reply to your enquiry, to discuss and quote for your event, and, if we go on to work together, to plan and deliver it.

We use technical information only to run the website, keep it secure and prevent spam.

We will not send you marketing emails or newsletters unless you have asked to receive them, and we do not use your information for automated decision-making.

Consent

By sending us an enquiry, you consent to us collecting and using your personal data for the purposes described in this policy. You can withdraw your consent at any time by emailing us. If you do, we will stop using your personal data for those purposes, although this may mean we can no longer respond to your enquiry or provide our services.

Sharing your information

We do not sell, rent or trade your personal data.

We share personal data only with service providers that help us run this website and our business, and only as much as they need to do their job. These include Cloudflare, which hosts this website, runs the spam check on our contact form and delivers form messages to our inbox, and the email provider we use to correspond with you.

If we work together on an event, we may share the details needed to deliver it with venues, suppliers and crew involved in your production, and only for that purpose.

We may also disclose personal data where the law requires it, or where it is needed to protect our rights or the safety of others.

Transfers outside Singapore

Some of our service providers operate servers outside Singapore, so your personal data may be processed in other countries. Where this happens, we take reasonable steps to make sure your data receives a standard of protection comparable to that required under the PDPA.

How long we keep your information

We keep enquiry details for as long as we need them to respond to you and, if we work together, for the length of our working relationship. After that, we keep them only as long as we reasonably need for business, accounting or legal purposes, and then delete them securely.

How we protect your information

This website is served only over a secure, encrypted connection (HTTPS). We limit access to personal data to the people who need it to deal with your enquiry or event, and we take reasonable security measures to protect it against unauthorised access, use, loss or disclosure. No method of sending or storing data over the internet is completely secure, so we cannot guarantee absolute security.

Your rights

You can ask us for access to the personal data we hold about you and for information about how it has been used or disclosed in the past year. You can also ask us to correct any personal data that is wrong or incomplete, and ask us to delete it where we no longer need to keep it.

To make a request, email us at the address below. We may need to confirm your identity before acting on it. We will respond as soon as we reasonably can, and in any case within 30 days. If we need longer, we will let you know when to expect our reply.

If you are not satisfied with how we have handled your personal data, please contact us first so we can try to put it right. You may also contact Singapore's Personal Data Protection Commission.

Children

This website is intended for adults planning events. We do not knowingly collect personal data from children through it. If you believe a child has sent us their personal data, please contact us and we will delete it.

Other websites

This website links to other websites and services, such as YouTube, Vimeo and WhatsApp. When you follow those links, the other site's own privacy policy and cookie practices apply, not ours. We encourage you to read them.

Changes to this policy

We may update this policy from time to time, for example if we change how the website works or if the law changes. The date at the top of this page shows when it was last updated. Any changes apply from that date.